Privacy Policy

Last updated: 07.08.2026

‍ ‍

Introduction

This privacy policy explains what information we collect about you when you use the Miniila website (www.miniila.com) and how we use that information.

Missing Children Europe, with registered office at Rue de Colonies 11, 1000 Brussels, Belgium, is responsible for protecting your personal data. We follow the rules in the EU General Data Protection Regulation (GDPR), which is a law that protects your privacy.

Please read this policy carefully. If you have any questions, you can contact us at info@missingchildreneurope.eu.

What is Personal Data?

Personal data is any information that could identify you or relate to you. This includes things like your name, email address, date of birth, location, or IP address (a number that identifies your device on the internet).

What Information Do We Collect?

We collect personal information in the following ways:

1. Information You Give Us:

When you use the Miniila website, we may ask you to provide your age or date of birth
If you search for services, we may ask for your location (only when you allow us to use it)
If you fill out a contact form or submit an inquiry, we collect the information you provide

2. Information We Collect Automatically:

Your IP address (stored only for security and service improvement)
Information about which parts of the website you visit
Your device type and browser type
We use cookies and similar technologies to track this activity (see our Cookie Policy for more details)

3. Analytics Information:

We use Google Analytics to understand how people use the Miniila website. This helps us improve the website and make it work better for you. This data is anonymised, meaning it cannot identify individual users. ‍

Why Do We Collect This Information?

We collect and use your information for these reasons:

To operate and improve the Miniila website and its services
To show you information and services appropriate for your age
To calculate the distance between you and support services you are looking for
To provide you with accurate, up-to-date information about rights, procedures, and available support
To keep the website safe and secure
To comply with legal obligations‍ ‍

Why Are We Allowed to Collect Your Information?

Under GDPR, we can only process your personal data if we have a legal reason to do so. Here are our legal reasons:

Your Consent: We ask for your permission before collecting certain data (like location)
Legitimate Interest: We may process data to keep the website running safely and improve your experience
Legal Obligation: If the law requires us to collect or share your data, we will do so‍ ‍

Age Restrictions

The Miniila website is for anyone age 13 and older.

If you are under 13 years old: You can use Miniila only with the help and permission of your parent or guardian. If you are under 13, we need your parent or guardian to give us permission before we collect your information.

How parents give permission: Parents or guardians must email us at info@missingchildreneurope.eu with written consent. We will verify this information before we collect data about the child.

Parents' rights: Parents and guardians can ask us at any time to remove their child's information, change it, or stop collecting it. Contact us at info@missingchildreneurope.eu

How Do We Protect Your Information?

We take your privacy and security very seriously. Here's how we protect your information:

‍We use technical protection: Your data is encrypted (scrambled into a code) so only authorised people can read it
‍We use organisational protection: Only a small number of trained staff members can access your data, and they all have background checks
‍We anonymise and pseudonymise your data when possible, which means we remove or hide information that could identify you

Where Your Data Is Stored

Your personal data is stored with Squarespace in Tier III data centers across the United States.

Squarespace uses the European Commission Standard Contractual Clauses (also known as Model Contractual Clauses) and the UK’s International Data Transfer Addendum (UK Addendum) as the legal basis for transferring personal data to third countries, including the United States.

The European Commission updated the Standard Contractual Clauses on June 4, 2021 to reflect:

How data processing happens in the modern world.
The requirements of the EU GDPR.
Recommendations from the European Data Protection Board The Schrems II decision by the Court of Justice of the European Union

On March 21, 2022, the UK’s Information Commissioner’s Office’s updated requirements related to data transfers outside of the UK, including the use of an international data transfer agreement and the UK Addendum to the updated Standard Contractual Clauses, took effect.

‍How Long Do We Keep Your Information?

We keep your personal data only as long as we need it.

Active user data: As long as you are using the Miniila website
After you stop using Miniila: We will delete your personal data within 1 year, unless we are required by law to keep it longer
Anonymised analytics data: We may keep anonymised data (that cannot identify you) for up to 2 years for statistical purposes

Do We Share Your Information?

Missing Children Europe will never sell or share your personal data with anyone else, except in these cases:

Service Providers: We may share data with companies that help us run the website (like developers and hosting services). These companies must follow GDPR rules and sign an agreement with us that protects your data.
Google Analytics: We share anonymised data with Google Analytics so we can understand how people use our website
Legal Requirements: If the law requires us to share your data with police, courts, or government agencies, we will do so. We will tell you about this unless the law forbids us.
Aggregated Data Only: We may share general statistics (like "1,000 users from Germany") with donors, partners, and the public, but this data cannot identify any individual person. ‍

Cookies

The Miniila website uses cookies and similar tracking technologies. Cookies are small files that your browser stores on your device.

For detailed information about cookies, including which cookies we use and how to manage them, please see our Cookie Policy.

What Happens If There Is a Data Breach?

If there is an unauthorized access to or loss of your personal data, we will:

Notify the Data Protection Authority without delay
Notify you if the breach puts your rights at risk
Tell you about what happened and what we are doing to fix it

Your Rights Regarding Your Personal Data

You have the right to control your information. Under GDPR, you can:

Right to Know: You can ask what personal data we have about you, why we have it, and how long we will keep it
Right to Access: You can ask for a copy of all your personal data in a format you can understand
Right to Correct: You can ask us to correct any information about you that is wrong or incomplete
Right to Erase ("Right to be Forgotten"): You can ask us to delete your personal data in most cases. If you withdraw your consent, we will delete your data within 30 days.
‍Right to Transfer: You can ask us to give you all your data in a portable format so you can move it to another service
Right to Object: You can object to us processing your data if we are using it based on legitimate interest
Right to Withdraw Consent: If we are using your data because you gave us permission, you can withdraw that permission at any time

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: info@missingchildreneurope.eu

Please include your full name and clearly state what right you are requesting. We will respond within 30 days. If your request is complex, we may take up to 3 months, and we will tell you within 30 days if we need more time.

What If I Have a Complaint?

If you believe we are not protecting your personal data correctly, you have the right to file a complaint. You can complain to us first at info@missingchildreneurope.eu.

You also have the right to complain to your country's Data Protection Authority. Each country in Europe has its own authority that protects your privacy. You can find your country's Data Protection Authority at: https://edpb.europa.eu/about-edpb/board/members_en

Data Protection Officer

Missing Children Europe has appointed a Data Protection Officer. For privacy questions, you can contact: Raffaele Cioffo at raffaele.cioffo@missingchildreneurope.eu.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other reasons. We will notify you of any significant changes by posting the new policy on the Miniila website and updating the "Last updated" date at the top of this page. Your continued use of the website after changes means you accept the new policy.